The questions people ask

Disha means direction. You describe your business once; we turn that into a Growth Diagnosis — what is holding growth back and the three things to do first — and hand it to an experienced marketing leader before you meet. The diagnosis is free and yours to keep. The hour with the expert is the part you pay for.

Experienced digital marketing leaders — people who have taken established businesses into new countries, built demand in markets where there was none, and found the real constraint behind stalled growth. Every one of them is invited and vetted by us; there is no open sign-up.

A person does it, not an algorithm. Someone at Nexnal reads your Growth Diagnosis and assigns the leader whose experience matches your problem — and writes you the reason. You hear back within one business day. If the match is not right, decline it once and we find you someone else.

No — the preparation has already happened. Share your links, answer five questions once, and that becomes the Growth Diagnosis your expert reads. Nothing you have already told us gets asked again.

One hour is the minimum, and the shortest session you can book. Longer sessions are bookable in 30-minute increments. You pick the time from the expert’s own published availability, shown in your timezone.

Nothing until you book an hour. The Growth Diagnosis and the match are free, and you keep the diagnosis either way. When you do book: each expert sets their own rate, so you see the rate of the one you were matched with, with the Nexnal platform fee, the card charge and taxes each on their own line. The platform fee is added to the expert’s rate rather than taken out of it, so they receive what they set. Everything is itemised before you choose a slot — nothing appears for the first time at checkout. Cancel and you are refunded in full, whenever you cancel and whoever cancels.

No. Nexnal pays the expert for the hour, so there is nothing for them to sell you — and Disha is not an agency, so we do not pitch to execute the work either. Their job is to tell you what is actually wrong, what matters most, and what to do next.

Business owners who are already putting real effort into growth and are not getting the results they expected. If you have a website, campaigns running, content going out and a budget going somewhere, and you still cannot say which of those is the problem — that is the situation this was built for.

That is fine, and it is not unusual. Plenty of businesses sell entirely through Instagram, WhatsApp or a marketplace. Share whatever you actually sell through. If you have none of those, your product category and your city is enough to start — the diagnosis takes a different shape and still gets written.

From two sources. Your links, which we read directly — what you sell, how you position it, what your digital presence actually shows. And a short conversation that fills the gaps: what growth would look like for you, what you have already tried, and what came of it. We never ask you something your links have already told us.

No, and that is deliberate. Picking between strangers on the strength of a profile and an hourly rate puts the hardest judgement back on the person least equipped to make it. We read your diagnosis, choose, and tell you why — and if we get it wrong you can decline once and be re-matched.

Your expert writes up the direction — the biggest problem, what to stop, what to continue, and the next three things — so you have it in writing rather than in your memory of an hour. About a month later we will ask what you did with it and what happened.

Yes. Cancel at any point and you are refunded in full, with no deduction. Rescheduling moves your booking; your join link updates itself and never breaks.

Through a link that belongs to you, sent as soon as the booking is confirmed. It opens the room at the right time; you never have to hunt for a meeting URL in an email thread.

They are being paid by Nexnal for that hour, so the incentive to pitch is not there. If a session turns into a sales call, tell us — that is exactly the kind of thing the post-meeting window exists for.